Contact Us


Administrative Office

Administrative Offices house our dedicated management team lead by our CEO. Contact administration if you want to apply for housing, pay rent, donate to Pacifica Housing, connect with our management team or find out more about us.

Office Location:
827 Fisgard St
Victoria, BC V8W 1R9
Ph: 250-385-2131
Fax: 250-385-6776

Administrative Office Hours:
Monday-Friday 9am-4pm

Payment of Rent
Our head office on 827 Fisgard Street in Victoria will be open to residents Monday to Friday from 1 PM – 3:30 PM.

Downtown Housing Outreach Resource Services Office

Contact Outreach if you are looking for housing that includes support services for tenants with multiple barriers, or in need of direct outreach support to deal with issues related to your housing needs.

Office Location:
826 Cormorant St
Victoria, BC V8W 1R1
Ph: 250-220-8064
Fax: 250-590-4488

Downtown Outreach Services Office Hours: We are open: **Due to COVID-19 and the changing nature of local pandemic safety precautions, the Downtown Housing Outreach Resource Services (DOHRS) office is currently closed for in person drop-in. If you need assistance and would like to speak with DOHRS staff, please call the office at (250) 220-8064 or email

If required, we are able to meet for in person appointments after an initial telephone intake has been completed.

Maintenance Information

Maintenance staff should be called for repairs that need to be addressed in your unit or at your complex. Please refer to your move in package or contact Pacifica Housing for the name and number of your building’s Maintenance Assistant.

In the case of fire, medical emergency or a violent situation, PLEASE CALL 911.
Call the Emergency Cell Phone immediately AFTER calling 911: 250-580-8137

To report an emergency repair, flooding or building security breach. The repair must be urgent and necessary to protect life and or use of the property.

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