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Administrative Offices

For resident inquiries, rent payment information, donatations or if you would like to connect with our management team, reach-out to us using the following contact methods.

From Victoria: 250-385-2131
From Nanaimo: 250-933-1940
Fax: 1-250-385-6776

Administrative Office Hours:
Monday-Friday 9am-4pm

Head Office Location:
Pacifica Housing
827 Fisgard Street
Victoria, BC V8W 1R9

Downtown Outreach Housing Resource Services Office

Contact our DOHRS team if you are looking for advocacy and/or support navigating complex housing and government assistance applications, connecting with community resources, and finding suitable housing for individuals and families that are currently homeless, or at risk of homelessness.

DOHRS Office Location:
826 Cormorant St
Victoria, BC V8W 1R1
Ph: 250-385-2131
Fax: 250-590-4488

Downtown Outreach Services
Office Hours:

Monday to Friday: 9am – 4pm
Closed for lunch: noon – 1pm

Maintenance Requests

Maintenance staff should be contacted for repairs that need to be addressed in your unit or at your complex.
In order to submit a maintenance request, please use the following contact information:

Greater Victoria
Ph: 250-385-2131

Ph: 250-933-1940

Regardless of the method of contact, please provide detailed information including your name, building, unit number, nature of the maintenance matter. Whether you send an email or leave a voice message, a ticket is automatically created in our system, which is then queued and tracked.

Non-urgent maintenance requests would include faucet leaks, smoke detector low battery warnings and other situations that do not require immediate attention.

Maintenance emergencies would include significant leaks causing flooding, sewer back-ups, burst pipes, and other situations that risk causing major property damage.

In the case of a fire, medical emergency or violent situation PLEASE CALL 911.

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